‘Can you guarantee delivery in Barcelona every Monday by 4 pm?’
Retailer internationaal
We received this question in early 2022, along with the information that we would only find out what we needed to transport the Thursday before, we would depart on Friday, and this would happen 50 times a year.
Read more below the photo.
In this kind of situation, as a shipment organiser, you have to get creative, plan meticulously, and receive full cooperation from your employees and logistics partners.
It’s crucial in such a situation to ensure that the drivers start their journey on time and well-rested, so that they can drive without delays, and use two drivers to cover long distances in such a short time. And last but not least, loading smartly: last in, first out. This way, we were able to tackle the challenge – and if there was ever a glitch, we informed the customer about the delay in advance, not after the fact.
Do you also have a ‘difficult’ question in the logistics field? Ask it here.
Relying on our partners
To fulfil agreement like this, you need partners you can trust blindly. That’s why we choose our logistics partners carefully. Do they have a good reputation? Do they keep their promises? Do they think things through with us? Only when we are convinced of these qualities do we enter into business with them. This way, you are always assured of optimal service. Below are the benefits of working with reliable partners, in brief:
- Good contact and short lines of communication
- Possibility of express delivery for fast transport
- Customs arrangements taken care of
- Tailor-made routes or fixed schedules
What you can always count on
Personal attention
The most important thing we can offer you is attention. When you entrust us with a shipment, everyone involved is aware of its importance to you. We keep you proactively informed so that you know where you stand.
Short lines of communication
No being transferred three times or waiting in queues for over 10 minutes – we provide quick response times and answers that keep you moving forward. These are just a few of the benefits of working with BF Global.
Reliable delivery
When you send something, it’s reassuring to be certain that it will arrive on time at the right destination. That certainty is what we provide. We have excellent relationships with agents and carriers who understand the importance of reliable delivery.
Commitment
Going the extra mile, making an additional phone call to keep you informed – you will find this level of commitment from our staff, and it makes all the difference.
“Customer Services isn’t a department, it’s an attitude.”
Jeroen van Dijk, Customer Service Manager
